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Black Screen when I want to view a video on youtube or Tooli Prime

Discussion in 'NEO U1' started by HabTheGreat, Jan 2, 2018.

  1. HabTheGreat

    HabTheGreat New Member

    I get a black screen, pretty much can't view anything whether it be youtube or view channels on my tooli prime subscription. On youtube I get a black screen with audio, while on tooli prime it just shows a buffering sign then says the "channel(s) is being serviced". This has been happening for 2-3 days now and I'm getting concerned. the whole interface and system are visible and normal its just the video output that is not functioning. I've tried connecting to another network and trying to remove the HDMI cable and putting it back but nothing works. Please help if you have any ideas.
  2. HabTheGreat

    HabTheGreat New Member

    UPDATE ~ I powered off the device unplugged the HDMI cable and inserted it back and video started working.