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Bluetooth won't turn on

Discussion in 'NEO X8-H, X8 Plus & X8' started by Gavin Replogle, Aug 12, 2014.

  1. Gavin Replogle

    Gavin Replogle New Member

    I had used a Bluetooth keyboard with the Minix Neo X8 for a couple weeks, then the keyboard wouldn't respond. I looked in settings and Bluetooth was OFF. I moved slider to ON, and a couple of seconds later it moves back to OFF. I powered everything down and waited 30 minutes. This fixed it once or twice, but now it doesn't work at all. Out of the box firmware, etc.
  2. MINIX - John

    MINIX - John MINIX Team Member Administrator

    Hi Gavin,

    What firmware version do you have installed on your NEO X8?

    You can check by going to "Settings" > "About Device" > "Vendor Software Version".

    The number you are looking for should end with "........Test Keys"
  3. Gavin Replogle

    Gavin Replogle New Member

    KOT49H.20140529 TEST-KEYS
  4. MINIX - John

    MINIX - John MINIX Team Member Administrator

  5. Gavin Replogle

    Gavin Replogle New Member

    Tried latest FW. No change. I'm sending it back for a new one.
  6. MINIX - John

    MINIX - John MINIX Team Member Administrator

    Hi Gavin,

    OK, the NEO X8-H is covered under our 1-Year Warranty so the reseller you purchased from is obligated to replace the unit for you.

    Please let us know how you get on, and if you have any problems with the reseller we can assist you.