Hi I'm not very PC savvy so can you please remember that if helping me? I unpacked the NGC-1 and was very impressed with the build, it really feels like a quality unit. I attached it to my 4k TV via the HDMI cable and all was good. As normal when first starting Windows there were a few updates which started to download however after the device completed these updates it restarted but did not boot Windows, instead it went to a black screen which looks like a RUN screen, I've taken picture of the issue. The device was running VERY slowly before this happened taking over 8 hours to update Windows. All the other items on my network work fine and at a speedy pace (for Australia). Can anyone help?