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How to reset to factory defaults?

Discussion in 'NEO U1' started by slugbug55, May 26, 2018.

  1. slugbug55

    slugbug55 New Member

    I have a VIZIO 4K TV (60Hz) and the highest 4K options on my U1 were 30HZ so I chose that option. The screen went black and I can't seem to get back into the options to change it back to 1080P? I tried pushing in the reset button through the small hole on the bottom of the unit but that didn't help.

    I have HDMI 1.4 cable, would I need an HDMI 2.0 cable in order to get the 4K 60 Hz option on my U1?
  2. skynet

    skynet Moderator Moderator

    Go to recovery then select wipe data / factory reset

    To go into the recovery mode of NEO U1 :

    1.) U1 is at OFF state with a power adapter attached.
    2.) U1 is attached to a display.
    3.) Press and hold the power button for 6 seconds to go into recovery mode.
    4.) Done.
  3. slugbug55

    slugbug55 New Member

    Thanks, as for my second question though. Does the U1 support 4K at 60 Hz ? Would I need to have a 4K pass through capable receiver with HDMI 2.0 cable? Right now my U1 is connected to my home theater receiver which does not support 4K.
  4. skynet

    skynet Moderator Moderator