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How to reset to factory defaults?

Discussion in 'NEO U1' started by slugbug55, May 26, 2018.

  1. slugbug55

    slugbug55 New Member

    I have a VIZIO 4K TV (60Hz) and the highest 4K options on my U1 were 30HZ so I chose that option. The screen went black and I can't seem to get back into the options to change it back to 1080P? I tried pushing in the reset button through the small hole on the bottom of the unit but that didn't help.

    I have HDMI 1.4 cable, would I need an HDMI 2.0 cable in order to get the 4K 60 Hz option on my U1?
     
  2. skynet

    skynet Moderator Moderator

    Go to recovery then select wipe data / factory reset

    To go into the recovery mode of NEO U1 :

    1.) U1 is at OFF state with a power adapter attached.
    2.) U1 is attached to a display.
    3.) Press and hold the power button for 6 seconds to go into recovery mode.
    4.) Done.
     
  3. slugbug55

    slugbug55 New Member

    Thanks, as for my second question though. Does the U1 support 4K at 60 Hz ? Would I need to have a 4K pass through capable receiver with HDMI 2.0 cable? Right now my U1 is connected to my home theater receiver which does not support 4K.
     
  4. skynet

    skynet Moderator Moderator

    Yes


    yes