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My audio freaks out seemingly randomly (analog disapears or HDMI gets choppy)

Discussion in 'NGC-1' started by mrceolla, Jul 7, 2017.

  1. mrceolla

    mrceolla New Member

    I use both HDMI audio and the analog headphone jack. I have a home automation app set to use the analog audio outputs, to computer speakers, so I can hear the lady's voice even if the TV and Receiver are off.

    Every once in a while, 1 of two things happen. Either my analog output disappears, or my HDMI audio gets choppy...almost slo-mo like even though the video plays in full speed and the audio keeps up. It's like it's playing 1/2 of the audio segments, at 1/2 speed, so that's why it stays in sync w/ the video.

    I'm not certain these two things happen exclusively. When I notice one, I reboot. I will test next time to see if both problems exist at the same time.

    I also have a Xbox Kinect camera/microphone connected to the NGC-1 (for the microphone only), and an IR receiver for my remote (VRC-1100 [Vista MCE Remote Control]) connected via USB...if that matters any.

    I'm on the latest v1.3 bios and I believe also the latest SSD firmware.

    Has anyone experienced anything like this or have any ideas where to start looking for a cause?

  2. mrceolla

    mrceolla New Member

    Audio issues are still plaguing my NGC-1. Recently, I was streaming audio from SoundCloud and all of a sudden it started playing in choppy slow mo. I went to my TV/NGC-1 and observed a Windows notification that an audio device was removed, yet I had not unplugged anything. Restarting the Windows Audio service brought things back to normal.

    Sometimes I'll turn on my TV and try to play something and I get no audio at all. I can observe the track time's seconds taking longer than a second to change, yet still no sound.

    Does anybody have any idea how to troubleshoot this?

  3. mrceolla

    mrceolla New Member

    I was wrong about restarting the Windows Audio service. That resolved a different audio problem on a different PC and I confused the two issues.

    I need to reboot my NGC-1 to fix the problems described above.

    Any ideas, anyone? Could my unit's hardware be failing?
  4. mrceolla

    mrceolla New Member

    This is still causing me problems. Everything will be fine when I go to bed, but when I come home after work the next day audio will be dead. Nothing out of HDMI or analog audio and my USB connected Microsoft Kinect microphone appears dead as well. Reboot fixes the problems. Is anyone else having audio issues of any kind? Is my unit failing or is this most certainly software related?
  5. Madniks

    Madniks New Member

    I have the same problem.
    Slow sound (about 1/2 of normal speed, sound like robotic). Occurs randomly, only a reboot of the device solves the problem.
  6. mrceolla

    mrceolla New Member

    Sorry to hear you're having the problem too, but also a little relieved. What do you all have plugged into your NGC-1? I have an HDMI cable, sending audio to the TV, and two tiny powered computer speakers plugged into the analog Left/Right jack. I also have 1 USB device which is an IR receiver for my VRC-1100 remote.

    The problem just happened again. First, I heard a loud sort of buzz or tone like you might hear if you get a BSOD while listening to audio. A moment later, the slow-mo audio started and a Realtek notification popped up telling me that I had unplugged a device from the audio jack, except I didn't. This Realtek message either appeared the same twice, or once said plugged and once said unplugged. I didn't pay close enough attention. I needed to restart the machine to regain audio.

    Perhaps the Realtek audio driver is the culprit?

    Minix folks, are there any newer Realtek drivers that we could try with the NGC-1?
  7. mrceolla

    mrceolla New Member

    This problem continues to plague me. Are there any other people suffering this issue? Madniks, I'd love to know more about your setup. I suspect you haven't seen my reply. I wish this board sent notifications.

    I'm disappointed that nobody from Minix has replied yet. I received such great response to my one and only previous issue, but no suggestions for this. It seems I am not the only one experiencing this issue. A little attention would be appreciated.
  8. mrceolla

    mrceolla New Member

    I should add, I have since disconnected the Kinect and there was no change. It still happens at seemingly random intervals. I realize nothing with computers is random, but I can't figure out any causes.
  9. Madniks

    Madniks New Member

    I use an HDMI cable connected directly to the TV.
    Installed programs: KODI 17.6, PlexMediaPlayer, OpenPlexHT. The problem appears randomly, regardless of the active application being used.
    As a control device I use HP MCE RC6.