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Official Release Video playback crashes

Discussion in 'NEO U1' started by Wbk, Jan 4, 2018.

  1. Wbk

    Wbk New Member

    Hi
    I have the problem, that all video playback regardless the source, mkv, iso, etc. crashes in EVERY player (vlc, minix xbmc, kodi etc.) after 2-3 minutes and the box reboots
    I have only official software installed, box is up to date
    no idea what the root cause could be.
    any help?
    Many thanks
  2. skynet

    skynet Well-Known Member Trusted Helper

    Hi,

    Try to clean the system by doing a factory reset into the recovery.

    Then try again and let me know if it works.
  3. Wbk

    Wbk New Member

    Hi skynet
    Many thanks for your help.
    I've wiped the data / factory reset

    Unfortunately still the same effect. Every player with different sources ALWAYS crashes after 2-3 minutes and the box reboots. I am using a WD My Passport connected via USB as source.
    No issues with this diks when using on my Laptop with Kodi.
  4. pusb87

    pusb87 Well-Known Member Trusted Helper

    does it crash if you play those same files directly from minix internal storage...without the WD passport connected ?
  5. Wbk

    Wbk New Member

    I tried one of the files seems to work from internal storage, however this does not help as I have mostly large *.iso files.
    Tried with another western digital hddrive (an older one) and with this it crashed even earlier.
    Very strange with previous version of minix I never had such problems, they just arose recently with my U1
    If I cannot play files from external attached usb hdd then the device is useless to me
    e, I've got a couple of those
  6. Wbk

    Wbk New Member

    I've got a UH-9 as well and with the U9-H all works fine but not with the U1
    So probably I have to trash my U1 and replace it with a U9-H as well
  7. skynet

    skynet Well-Known Member Trusted Helper

    Before throwing your U1 you can try :

    - to flash last FW with USB method
    - try with another external drive with external PSU if you have one.
    Last edited: Jan 6, 2018
  8. pusb87

    pusb87 Well-Known Member Trusted Helper

    that was my thinking as the minix played files ok from internal storage